The Story Behind Always Hear: How Gerald and Jacqueline Reimagined Hearing Care

Before founding Always Hear, Gerald Liew and Jacqueline Coyle worked together for a large corporate hearing services provider. Gerald, a highly qualified audiologist with a deep clinical background, was driven by a desire to make a genuine difference in people’s lives. Jacqueline, with her extensive expertise in client care and community engagement, was equally passionate about creating real, human-centred experiences for clients.

Although they were proud of their work, both began to feel a growing disconnect between the corporate structure they worked within and the people they served. Appointments were rushed. Recommendations were often steered by sales targets rather than client needs. The system, though efficient on paper, had become impersonal — and it just didn’t sit right with either of them.

One afternoon, after a particularly challenging day, Gerald and Jacqueline sat down over coffee and found themselves asking the same question:

That conversation became the seed of Always Hear — a practice built not on quotas or corporate scripts, but on care, integrity, and independence.

Gerald and Jacqueline knew that hearing care should be personal, flexible, and accessible. They envisioned a clinic where clients weren’t treated as numbers, but as people with unique stories and needs. A place where expert clinical care was delivered with heart.

That vision became reality with the launch of Always Hear in 2022 — a community-focused audiology clinic that specialises in comprehensive hearing support, both on-site and at home. At Always Hear, the journey doesn’t end with a hearing test or hearing aid fitting. From your initial screening and in-depth assessment, to your hearing aid fitting, follow-ups, and after-care, Gerald and Jacqueline have built a model where you are supported every step of the way.

Why Clients Trust Always Hear

As an independent clinic, Always Hear offers impartial advice and tailored recommendations that align with your hearing goals, lifestyle, and budget. Rather than being tied to one manufacturer, they work with all Government-approved brands, ensuring that each client receives the most suitable solution — not just the most profitable one.

Their services include:

• Diagnostic hearing assessments
• Custom earplugs for swimming, sleep, noise, or music
• Tinnitus counselling and sound therapy
• Micro-suction wax removal
• Flexible appointment options: in-clinic, in-home, and remote

Always Hear integrates the latest technologies from trusted industry leaders to help clients stay connected, confident, and empowered.

Driven by Purpose, Not Profit

Gerald and Jacqueline founded Always Hear on the belief that hearing loss shouldn’t be a barrier to life, and that quality audiology care should be delivered with expertise, passion, and integrity.

Together, they are challenging the stigma around hearing loss and reshaping what hearing care looks like — one client at a time. Their mission is simple yet powerful:

To reconnect you with your loved ones, your community, and the joy of communication.

Because at Always Hear, they’re not just fitting hearing aids — they’re restoring confidence, relationships, and quality of life.