We are a community-focused audiology clinic that specialises in providing comprehensive hearing support, both on-site and at-home. At Always Hear, we guide you through your entire hearing journey, from initial screening and assessment to fitting and after-care services. Our wide range of hearing products and services are tailored to meet your communication needs and goals, incorporating the latest technologies from trusted industry brands. We offer our services on-site, remotely, and in-home, including diagnostic hearing assessments, custom ear plugs, tinnitus counseling, and micro-suction wax removal.

At Always Hear, we believe in offering the finest hearing care and solutions through independent advice and services. We take pride in delivering top-notch hearing care by going above and beyond to ensure that your personalised hearing goals and needs are met. As an independent clinic, we provide impartial recommendations to align with your hearing objectives and budget, utilising products from all Government-approved leading manufacturers in Australia.

Our mission is to deliver the highest quality hearing care possible, with expertise, passion, and integrity, to challenge the stigma surrounding hearing loss and the audiology field. We aim to reconnect you with your loved ones, community, and the joy of communication by empowering you to overcome the challenges posed by hearing loss.

Our Directors

Meet Our Principal Audiologist – Gerald Liew

Gerald Liew, our Principal Audiologist, is passionate about delivering high-quality, personalised hearing care. He is committed to helping clients reconnect with loved ones and enjoy life through better hearing.

Gerald holds a Master of Clinical Audiology from the University of Melbourne and is a fully accredited member of Audiology Australia. His career spans both metropolitan and regional clinics across two states, where he gained valuable experience working with leading providers in the hearing health industry.

Beyond Australia, Gerald has made a meaningful global impact. Through his work with EARS Incorporated, he volunteered in Malawi, where he provided audiological care to over 1,000 adults and children in under-resourced communities. He also mentored local audiology students and facilitated the on-site fitting of more than 70 donated hearing aids.

Gerald is also passionate about community education. He has participated in Teddy Bear Hospital programs, teaching children about ear health and audiology in a fun and approachable way. He has also supported the Royal Children’s Hospital Foundation through ongoing fundraising efforts.

With a deep commitment to clinical excellence and community service, Gerald brings expertise, compassion, and integrity to every client interaction at Always Hear.

Meet Our Client Care Director – Jacqueline Coyle

Jacqueline Coyle, our Client Care Director, brings a diverse background in client engagement across the hearing health, real estate, and childcare sectors. With extensive experience managing multiple hearing clinics throughout Victoria, she is known for her warm, professional approach and ability to build strong, lasting connections within the community.

Jacqueline is passionate about making a difference at the local level. She actively supports community initiatives, including health expos, volunteer programs, and outreach events — all with the goal of helping individuals access better hearing and enjoy the full richness of sound in their lives.

Her commitment to client care and community engagement makes Jacqueline an integral part of the Always Hear experience.

Our Team

Meet Our Audiologist – Jenny (Ferntree Gully)

Jenny is a compassionate and client-focused audiologist who is dedicated to improving lives through better hearing. She is passionate about educating clients on hearing health and actively works to break down the stigma associated with hearing aids, helping individuals feel confident and supported in their journey.

With a strong foundation in science, Jenny holds a Bachelor of Biomedicine with Honours from the University of Melbourne, where she conducted research into early diagnostic biomarkers for Parkinson’s disease. Inspired by a desire to make a direct, personal impact, she went on to complete a Master of Clinical Audiology, also at the University of Melbourne.

Jenny’s approach is rooted in individualised care and meaningful connection. She believes in empowering clients through knowledge and strives to improve communication and quality of life for all she supports.

Beyond the clinic, Jenny has a wealth of teaching experience and is actively involved in mentoring students, sharing her passion for audiology and fostering community connections through education and outreach.

At Always Hear, Jenny brings a unique blend of scientific insight, empathy, and a strong commitment to client well-being.

Meet Our Client Care Liaison – Allison (Ferntree Gully)

Allison brings warmth, creativity, and a deep sense of empathy to her role as Client Care Liaison at Always Hear. With a diverse background spanning customer service, the bridal industry, and travel and tourism, she has developed a keen understanding of individual needs and a passion for delivering truly personalised experiences.

Throughout her career, Allison has focused on making people feel valued, heard, and cared for in every interaction. Her natural ability to connect with others and create welcoming environments makes her a trusted presence for clients and colleagues alike.

Outside of work, Allison is an avid artist and painter, drawing inspiration from the colourful, vibrant world around her. Her creativity fuels her problem-solving skills and positive energy, which she brings to both her personal and professional life.

Whether she’s assisting clients, uplifting a team member, or creating something on canvas, Allison is committed to leaving a meaningful and lasting impression — one filled with colour, care, and compassion.

Allison has developed a strong understanding of individual needs and a passion for providing exceptional service, with a diverse background in customer care, the bridal industry, and travel and tourism. Throughout her career, Allison has focused on creating personalised experiences and ensuring that people feel valued and heard in every interaction. In addition to professional experience, Allison enjoys art and painting, which fuels her creativity and problem-solving skills. A love for everything colourful and vibrant influences both her personal and professional life, bringing energy and positivity to her work. With a commitment to creating welcoming environments, Allison strives to make a meaningful impact in every aspect of life, whether through art, service, or interaction. She is dedicated to helping others feel understood and appreciated, leaving a colourful and lasting impression in the lives of those she encounters. 

Languages and Cultural Diversity

Our team comes from multiple cultures and backgrounds, and can speak multiple languages. Please indicate with our team members if you prefer to use some of the other languages below:

Gerald speaks Cantonese and Mandarin fluently.
Jenny speaks Mandarin fluently.